Last updated: September 19, 2026
1. Acceptance
These Terms of Use govern your use of aszeal.com, the live AI demo, the “Request a walkthrough” form and online subscription checkout.
By using the site, requesting the demo, submitting a walkthrough request or purchasing a subscription, you agree to these Terms.
If you purchase Aszeal for a business, you also agree to the Customer Service Agreement presented or linked at checkout. If there is a conflict about the paid service, the Customer Service Agreement controls.
2. Who May Use Aszeal
You must be at least 18 years old and legally able to enter into an agreement.
Paid Aszeal subscriptions are offered for business use. If you purchase on behalf of a company or other organization, you represent that you have authority to bind that organization.
2A. Geographic Availability
Aszeal currently offers paid business subscriptions in Canada and the United States, except that paid service is not currently offered to businesses in Quebec unless Aszeal expressly agrees otherwise in writing.
This limitation may change as Aszeal completes additional Quebec privacy, language and contracting requirements.
3. Live AI Demo
The “Try it live” feature is a demonstration of Aszeal’s AI voice technology.
The demo:
- uses an artificial or AI-generated voice;
- may transcribe and process the conversation to run the demo;
- role-plays a receptionist for a fictional example business called “Coastal Plumbing”;
- does not create a real plumbing-service relationship;
- does not dispatch a technician;
- does not provide a binding quote;
- does not confirm a real appointment; and
- is not an emergency service.
Coastal Plumbing is fictional and is used only to demonstrate the product.
3.1 Your number and consent
You may request a demo only for a mobile number that you control or are authorized to use.
You must complete the consent step shown on the page. We may require SMS verification before placing a demo call.
By requesting the demo through the consent flow, you authorize the specific call and follow-up message described in that consent. Requesting the demo does not enrol you in recurring marketing messages.
3.2 Calling hours
Demo calls are placed only during the calling hours Aszeal applies for the recipient’s location. If you request a demo outside an applicable calling window, Aszeal may delay the call until the next permitted period.
3.3 Rate limits and blocking
We may impose rate limits, verification steps and abuse controls. We may block requests or numbers where we reasonably suspect misuse, fraud, automated abuse, third-party-number submission, harassment or attempts to interfere with the service.
4. Walkthrough Requests
The “Request a walkthrough” form sends a request to the Aszeal team. It is not a live support channel and does not create a service contract.
By submitting the form, you ask Aszeal to contact you about your request using the information you provide. Our team may follow up by telephone, text or email.
5. Plans and Pricing
Prices are shown in Canadian dollars and exclude applicable taxes unless the page expressly says otherwise.
Current plans may include:
Starter — $559 CAD/month
Starter currently includes:
- 24/7 AI call answering;
- 1,000 AI call minutes per monthly billing period;
- appointment booking and confirmation texts;
- dispatch messages to the customer’s team;
- rescheduling support;
- answers based on customer-provided FAQs, pricing and service-area information;
- call-related lead alerts; and
- other features described on the current pricing page.
After the included 1,000 AI call minutes, the customer may use the configured fallback to its own team or, where agreed, continue Aszeal answering at $0.65 CAD per additional minute. Additional minutes are manually invoiced unless Aszeal and the customer agree to another billing method.
Pro — $1,797 CAD/month
Pro includes the features described on the current pricing page, including the NovaFlow messaging features offered at that time. Pro is described as including unlimited AI call minutes, subject to the Customer Service Agreement, acceptable-use requirements and any clearly disclosed restrictions applicable to abusive, unlawful or extraordinary usage.
Custom
Custom pricing, usage, locations, integrations or service terms are quoted separately.
Annual plans displayed as “Coming soon” are informational only and cannot be purchased until Aszeal makes them available.
6. Subscriptions and Automatic Renewal
Paid plans renew automatically each month until cancelled.
When you subscribe, you authorize Stripe and Aszeal to charge the recurring plan fee, applicable taxes and other amounts you expressly agree to pay under the selected plan or Customer Service Agreement.
Before checkout, the plan, recurring price and billing frequency should be shown clearly.
You are responsible for keeping valid payment information on file.
If payment fails, we may retry the payment, contact you, suspend affected features or suspend service after reasonable notice.
7. Taxes
Displayed prices exclude applicable taxes unless stated otherwise. Aszeal will add taxes that it is required to collect.
You remain responsible for taxes, duties or similar governmental charges that are legally your responsibility, excluding taxes based on Aszeal’s net income.
8. Starter Overage Charges
If a Starter customer has agreed to continue AI answering beyond the included 1,000 monthly minutes, extra minutes are charged at the disclosed overage rate then in effect, currently $0.65 CAD per additional minute.
Overage usage is calculated from the applicable telephony/voice-service records and is manually invoiced. Overage charges incurred before cancellation remain payable.
If overage answering has not been enabled, calls after the included allowance may follow the customer’s configured fallback instead.
9. Cancellation
You may cancel a monthly subscription at any time before the next renewal by using any cancellation method made available in your account or by emailing hello@aszeal.com from the email associated with the subscription.
Cancellation takes effect at the end of the current paid billing period. You may continue using the paid service through that date unless the service is suspended for another reason.
The subscription will not renew after the effective cancellation date.
10. Refunds
Except where required by law or expressly agreed in writing:
- monthly subscription fees are non-refundable once the billing period begins;
- Aszeal does not provide prorated refunds or credits for unused days or unused included minutes;
- valid usage-based or overage charges already incurred remain payable; and
- duplicate or incorrect charges will be corrected or refunded after verification.
This refund policy does not limit any non-waivable rights that apply to you.
11. Price Changes
Aszeal may change plan pricing prospectively.
For an existing paid monthly subscription, Aszeal will provide reasonable advance notice before a price increase applies to a future renewal. If you do not agree with the new price, you may cancel before it takes effect.
12. Text Messaging Terms
The website demo sends at most the message(s) described in the specific consent flow, normally one follow-up SMS recap plus any STOP/HELP system replies you request.
Message and data rates may apply. Message frequency for the demo is one follow-up message per valid demo request, plus user-requested keyword/system responses.
Reply STOP to opt out. Reply HELP for help, or contact hello@aszeal.com.
Mobile carriers are not responsible for delayed or undelivered messages.
NovaFlow messaging sent for paying business customers is governed by the Customer Service Agreement and the customer’s own consent/compliance obligations.
13. Acceptable Use
You must not:
- use Aszeal for unlawful, fraudulent, deceptive, abusive or harassing activity;
- enter another person’s phone number into the demo without authorization;
- use the service to impersonate a real person or business without authority;
- send spam or messages without required consent;
- collect payment-card, health, government-identifier or other highly sensitive information through Aszeal unless Aszeal has expressly approved the use case and the required compliance controls are in place;
- interfere with, probe, reverse engineer or attempt unauthorized access to the service;
- bypass usage controls or rate limits; or
- use the service in a way that violates telecommunications, privacy, messaging, consumer-protection or other applicable laws.
14. Intellectual Property
The website, Aszeal brand, software, product design, text, graphics and other Aszeal materials are owned by or licensed to Aszeal and are protected by applicable intellectual-property laws.
These Terms do not transfer ownership of Aszeal’s technology to you.
You may use the website and demo only for their intended purposes.
15. AI Limitations and Emergencies
AI systems can misunderstand speech, provide incomplete information, make mistakes, experience latency or fail.
Do not rely on Aszeal for emergency communications, 911 or any situation where delayed or inaccurate information could create an immediate risk to life, safety or property.
A requested appointment is not confirmed merely because the AI discussed or entered a time unless the applicable business’s booking process confirms it.
For paying customers, the business remains responsible for dispatch decisions, final pricing, service eligibility, safety advice and confirming appointments.
16. Third-Party Services
Aszeal depends on third-party providers such as telecommunications, cloud, AI, messaging, calendar and payment platforms.
Those services may be subject to their own terms and may occasionally be unavailable or changed. Aszeal is not responsible for third-party services outside its reasonable control, subject to non-waivable law.
17. No Warranty
To the maximum extent permitted by law, the website, demo and related materials are provided on an “as is” and “as available” basis.
Aszeal does not promise that the website or demo will be uninterrupted, error-free, perfectly accurate or suitable for every purpose.
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by law, Aszeal will not be liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, lost revenue, lost opportunities, lost data or business interruption arising from use of the website or demo.
For claims arising only from free use of the website or live demo, Aszeal’s aggregate liability will not exceed CAD $100, except to the extent a different amount is required by law.
Liability relating to a paid business subscription is governed primarily by the Customer Service Agreement.
These limitations do not apply to liability that cannot lawfully be limited or excluded.
19. Governing Law and Disputes
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law rules.
Subject to any non-waivable law that gives you another forum or remedy, disputes concerning these Terms will be brought in the courts of British Columbia.
20. Changes
We may update these Terms from time to time. The updated version will be posted with a new “Last updated” date.
Changes to material paid-subscription terms will be handled in accordance with the Customer Service Agreement and applicable law.
21. Contact
Aszeal
British Columbia, Canada
hello@aszeal.com